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All About Email

1. Setting Up Your Email

1.1. Basic Email with your Hosting

Have you purchased website hosting with Krack Media and have standard email accounts?

 

Webmail

You can access your email through webmail in your web browser by using either of the following links:

http://webmail.krackmedia.net/

http://webmail.yourdomain.com/ (may not be configured)

 

POP3 or IMAP?

Use POP3 if you want to download the email from the mail server to your local machine. This removes the email from the server.

User IMAP if you want to synchronize the email on your computer with the server and your mobile phone. If you delete an email from your phone or desktop, it's deleted everywhere.

 

Settings

To access your email from a desktop email client like Outlook or Apple Mail, or your phone's email client instead of using the webmail system, then the following settings are for you. Here are the settings you will need.

Username: (your full email address)
Password: (provided during set up)

Secure SSL/TLS Settings
 
Incoming Server: retro2.krackserver.net
IMAP Port: 993
POP3 Port:995
Outgoing Server: retro2.krackserver.net
SMTP Port: 465 
Non-SSL Settings
 
Incoming Server: retro2.krackserver.net
IMAP Port: 143
POP3 Port: 110
Outgoing Server: retro2.krackserver.net
SMTP Port: 2525 or 26 or 25
 

IMPORTANT: Authentication is required for IMAP, POP3 and SMTP.

 

1.2. Business Class by Krack Media

Have you purchased business class email service with Krack Media? This section is for that paid email service only.

 

Webmail

We recommend accessing your hosted email through the webmail client using this link, https://webmail.emailsrvr.com/

And if you want to use the webmail on your phone, http://apps.rackspace.com/mobile/

 

Password Reset

Click this link Password Reset

 

Device Settings

To access your email from a desktop email client like Outlook or Apple Mail, or your phone's email client instead of using the webmail system, then the following settings are for you. For those of you that are power-users and just need the settings, here is what you will need.

Username: (your full email address)
Password: (provided during set up)

Use Secure SSL/TLS Settings
 
Incoming Server: secure.emailsrvr.com
IMAP Port: 993
Outgoing Server: secure.emailsrvr.com
SMTP Port: 465 or 587
 
IMPORTANT: Authentication is required for IMAP, POP3 and SMTP.

 

Help and Tutorials

To access the tutorials on how to set up your email on desktop clients such as Apple Mail or on most any phone, please visit, https://help.emailsrvr.com

Log in with your full email and password. Then click on the Configure tab to find the tutorial you need.  

 

System Status

If you are having trouble accessing your email, please check the system status here, https://status.emailsrvr.com/ 

Look for the "Email Hosting" product in the list. 

 

Domain Settings

Once your account has been set up, your domain's DNS settings need to be changed so your email will go your business class email. If your domain is managed by Krack Media, we will perform this for you.

2 MX Records 

Host = @
Value = mx1.emailsrvr.com
Priority = 10

Host = @
Value = mx2.emailsrvr.com
Priority = 20

 

SPF Changes

An SPF record added to your domain's DNS helps improve email delivery. The following edit should be done. If your domain is managed by Krack Media, we will perform this for you.

Add this to your SPF entry

include:_spf.emailsrvr.com


A typical SPF entry looks like this

v=spf1 mx a include:_spf.emailsrvr.com ~all

 

Using SpamStopsHere

If you are using SpamStopsHere anti-spam service, then SpamStopsHere should be configured to forward email to mx1.emailsrvr.com while the MX Records are pointed to SpamStopsHere servers.

 

1.3. Pro-Level Email with Greenview Data

Have you purchased pro-level email service with Krack Media? This section is for paid email service only.

Webmail

We recommend accessing your hosted email through the webmail client using this link, https://mail.greenviewdata.com/, or on a mobile device, https://mail.greenviewdata.com/m/. If the login screen says "Zimbra", then you are in the right place.

 

POP3 or IMAP?

Use POP3 if you want to download the email from the mail server to your local machine. This removes the email from the server.

User IMAP if you want to synchronize the email on your local machine with the server and your mobile phone. If you delete an email from your phone or desktop, it's deleted everywhere.

 

Settings

To access your email from a desktop email client like Outlook or Apple Mail, or your phone's email client instead of using the webmail system, then the following settings are for you. For those of you that are power-users and just need the settings, here is what you will need.

Username: (your full email address)
Password: (provided during set up)

Use Secure SSL/TLS Settings
 
Incoming Server: mail.greenviewdata.com
IMAP Port: 993
POP3 Port:995
Outgoing Server: mail.greenviewdata.com
SMTP Port: 465 
 
IMPORTANT: Authentication is required for IMAP, POP3 and SMTP.

 

Popular Desktop Mail Client Configurations

If you would like instructions specific to the program you are using, here are some helpful links.

Popular Mobile Mail Client Configurations

 

1.4. GoDaddy Email

If your email is housed on the GoDaddy system, here are the settings you will need.

Webmail

You can access your email through webmail in your web browser by using either of the following links:

http://KrackMail.com/

 

POP3 or IMAP?

Use POP3 if you want to download the email from the mail server to your local machine. This removes the email from the server.

User IMAP if you want to synchronize the email on your computer with the server and your mobile phone. If you delete an email from your phone or desktop, it's deleted everywhere.

 

Settings

To access your email from a desktop email client like Outlook or Apple Mail, or your phone's email client instead of using the webmail system, then the following settings are for you. Here are the settings you will need.

Username: (your full email address)
Password: (provided during set up)

Secure SSL/TLS Settings
 
IMAP Incoming: imap.secureserver.net
POP3 Incoming: pop.secureserver.net
IMAP Port: 993
POP3 Port:995
Outgoing Server: smtpout.secureserver.net
SMTP Port: 465 
Non-SSL Settings
 
IMAP Incoming: imap.secureserver.net
POP3 Incoming: imap.secureserver.net
IMAP Port: 143
POP3 Port: 110
Outgoing Server: smtpout.secureserver.net
SMTP Port: 80 or 3535 or 25
 

IMPORTANT: Authentication is required for IMAP, POP3 and SMTP.

 

Popular Desktop Mail Client Configurations

If you would like instructions specific to the program you are using, here are some helpful links.

Popular Mobile Mail Client Configurations

 

1.5. Common SPF Additions

Krack Media manages the DNS for most of our clients. The following are includes in the SPF record of the commonly used paid email systems as well as some other systems that will send email on the client's behalf.

 

Stripe

include:stripe.com

 

CampMinder

include:spf.campminder.com

 

Greenview Data

(unique to each client, but looks like this)

include:krackmedia-com.spf-a.smtp25.com

Since these entries are also the MX records, should just have to include MX instead of using "include:".

 

Business Class by Krack Media

include:_spf.emailsrvr.com

 

Proofpoint Essentials

a:dispatch-us.ppe-hosted.com

 

Office 365 (Exchange Online)

include:spf.protection.outlook.com 

 

Gmail / GSuite

include:_spf.google.com

 

Zix Mail

include:spf.zixport.com

 

2. Email Troubleshooting Tools

2.1. My Mail is Being Returned Marked as Spam

Your domain could be listed in a spam database or what is called "blacklisted". There are over 100 major spam databases in use by most hosting companies. These companies usually use 1-5 of these spam databases to block or mark incoming email for their customers.

How can you check if your domain is on a spam database?

Enter your domain name (yourcompany.com) into this tool.

http://mxtoolbox.com/blacklists.aspx

You want to see a green checkmark with an "OK" next to each database listed. A few may time out which is ok.

However, if any comeback with you listed, they usually have a link to that spam database's website where you can learn more.

 

How did my website get listed on a spam database?

There are few ways this could have happened.

  1. An email account on your domain has been hacked and is sending thousands of spam emails.
     
  2. It may not even be an account on your domain. You are probably on a shared hosting plan which means you are using the same "sending" email server as thousands of other users. It only takes a few of them to send out spammy email to get that email server listed on a spam database. And now you are paying the price.
     
  3. Are you sending spam email? Keep in mind, you may not think it's spam, but if you are sending unsolicited email to prospects. They very well could be marking your email as spam. When they do this, your email account is submitted to some of the spam database systems. At a certain threshold, your domain will be listed on the database.

 

What can I do?

  1. Change your email password immediately.
     
  2. Use a secure password. If you want help, use a password generator tool like the one here, http://passwordsgenerator.net/

  3. If you found your domain listed in a blacklist on MX Toolbox, try to follow the link to that spam database to see what you can do to get yourself unlisted. Or contact your hosting provider for assistance.
     
  4. Think about where you have your site hosted and who you are using for your email service. Cheap hosting sites notoriously will have tens of thousands of email users on the same servers. Even when they suspend one spammer on their system, another one will already have registered an account and started sending the garbage spam email.
     
  5. Move your email to a paid email service. The paid systems have a vested interest in providing a reliable, secure system in order to keep you as a happy customer. These systems have tools to check for spam email going OUT of their system; therefore, stopping it before it ever makes it to the internet.

 

 

2.2. Who is Your Mail Server?

An MX record tells senders how to send email for your domain.

When your domain is registered, it's assigned several DNS records, which enable it to be located on the Internet. These include MX records, which direct the domain's mail flow. Each MX record points to an email server that's configured to process mail for that domain. For users to send and receive email, their domain's MX records must point to a server that can process their mail.

To find out what mail server is handling your email, use the MX Lookup tool at the MX Toolbox website.

http://mxtoolbox.com/

 

Here is a sample result for "krackmedia.com"

Your email service provider is "Spam Stops Here"